Policies

Shipping

Aroo Studio collars and leashes are handmade to order, and shipping is available within the United States. Orders are shipped priority mail with tracking. Please allow 14 business days for your order to be cut, sewn, packaged and shipped. Once shipped, orders take about 3 business days to arrive. 

Sales Tax

Sales tax will be applied at checkout for California Residents.

Product Usage

We test all products for their intended purpose, however it is up the consumer to determine the suitability of products for their pet. Our products are not intended for use as tie outs or for unsupervised use. Consumer accepts all responsibility by purchasing and using these products. 

Return Policy

If you are dissatisfied with your purchase for any reason, please return it in its original condition within 14 days and we will be happy to exchange it or offer a store credit towards a future purchase. Buyers are responsible for return shipping costs. We do not offer exchanges on custom items, including items with upgrades (including but not limited to martingales or custom sized collars/leads). All sales final on sale and clearance items.

Please contact us before returning an item.

Returns should be mailed to:
Aroo Studio
PO Box 332
Corte Madera , CA 94976

Custom Orders

I am happy to assist with special sizing needs and special requests. Please email us at info@aroostudio.com to find out if we can meet your needs. 

Privacy policy

Customer privacy is of utmost importance to us. The following policy discloses our privacy practices.

Aroo Studio only requests information required by law or otherwise needed to provide the highest level of customer service.


Aroo Studio is the sole owner of information collected via our website. We do not sell or give this information to anyone. Consumer information is not shared with third parties unless compelled to do so by order of a duly-empowered governmental authority.

Access to sensitive information is consistent with legal requirements. Collected information is solely used to enable Aroo Studio to complete customer orders, assist customers with questions regarding orders, or to contact customers regarding order status. We may also send you information about products in promotional emails. If you would prefer to be removed from future mailings, simply click on the "unsubscribe" link included in all our promotional emails

Website Security

Aroo Studio's ordering process is encrypted for security. When you place an order you'll notice the web address in the browser is preceded by "https" indicating a secure transmission of personal data.

If you have any questions about our privacy policy or website security, contact us via email at info@aroostudio.com.